Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
 
| More
Voice of the Customer Featured Article Archive

TMCNet:  Central Catholic wins Division 1 North title

[November 15, 2009]

Central Catholic wins Division 1 North title

LAWRENCE, Nov 15, 2009 (The Eagle-Tribune - McClatchy-Tribune Information Services via COMTEX) -- Central Catholic senior Lindsay Phenix admitted that everyone on her team, including herself, was feeling some serious pressure when they trailed Andover 17-13 in the third game with the match tied 1-1.

But Phenix certainly seemed calm as she lined up to serve.

"I was just focusing," Phenix said. "I knew I needed to get it in. I needed to help out the team. I had to make the points. I didn't want to be the one to end it." Phenix scored seven-straight service points, including two aces, to put Central ahead by two points and send the momentum over to the Raiders' side in the Division 1 North final.

Central won game No. 3 and took the match 25-13, 23-25, 25-22, 25-18 at Lawrence.

Phenix led her team with 18 service points. She was placing her serves low and right over the top of the net during her stretch of seven straight points in the third game, making it extremely difficult for Andover to set up and return strong hits.

"It was clutch," Central coach Gannon Paris said about Phenix's serving. "It was on a great line. Sometimes if they strike it right, they'll get a little bit of movement on it and, if you're not right with that movement to the very end, it leads to a missed pass." Phenix also played aggressive near the net as she posted seven kills.

"She's not afraid to step up to the serving line to hit them in. She's not nervous at all," senior Katie Zenevitch said about Phenix. "So it's awesome to have her on the team to help us out when it's close." Zenevitch, along with teammate Carolyn Eddy, also did their part in aiding an important stretch in the fourth game. It was tied 10-10 when Eddy stepped to the serving line.

She used her powerful jump serve to help the Raiders gain a 16-10 lead.

Phenix then added four service points later in that game and, during the stretch, Zenevitch recorded two kills and a block to put Central ahead 21-11 to put the match out of reach.

Zenevitch tied for the team lead with 12 kills and four blocks.

"We wanted to make a point to give Katie the ball in the front row because we thought we had an advantage there," Paris said. "And with Carolyn serving and playing in the back row, we had an opportunity to do that." Kirsten Arvidson led Andover with 14 kills. Her sister Sarah Arvidson added 11 kills.

"We opened up the season with them," Andover coach George Sullivan said. "It was very, very similar to this. ... The third game we should have won and we didn't and that changed momentum, and it was the same thing here. I think if we won the third game it would have been a big difference." Central Catholic 3, Andover 1 Division 1 North championship Kills: CC -- Katie Zenevitch 12, Corrine Gosselin 12; A -- Kirsten Arvidson 14 Blocks: CC -- Zenevitch 4, Gosselin 4; A -- Kirsten Arvidson 5 Assists: CC -- Carolyn Eddy 29; A -- Annie Ye 16 Service points (aces): CC -- Lindsay Phenix 18 (2); A -- Sarah Arvidson (3) Digs: CC -- Kayla Maloney 19; A -- Ye 19 Central Catholic (21-0):25 -- 23 -- 25 -- 25 -- 3 Andover (20-3):13 -- 25 -- 22 -- 18 -- 1 Next game: Division 1 state semifinal against Quincy at Melrose at 7 p.m. Tuesday To see more of The Eagle-Tribune or to subscribe to the newspaper, go to http://www.eagletribune.com/. Copyright (c) 2009, The Eagle-Tribune, North Andover, Mass. Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Voice of the Customer Community's Homepage ]


FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
 
 
| More