Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
 
| More
Voice of the Customer Featured Article Archive

TMCNet:  Sigma Systems Signs Global Reseller Agreement with Leading Telecom Supplier

[November 02, 2009]

Sigma Systems Signs Global Reseller Agreement with Leading Telecom Supplier

MIAMI, Nov. 2 /PRNewswire/ -- EVOLVE 2009 -- Sigma Systems, an industry leader in Advanced IP Service Fulfillment solutions, today announced a global reseller agreement with leading telecom supplier Ericsson that will provide next-generation order management and fulfillment solutions to telecom operators worldwide. The agreement enables Ericsson to resell Sigma Systems' Service Management Platform, a carrier-grade platform that allows rapid service creation, advanced order management and automated provisioning, and Sigma's service management solutions for triple-play -- including high-speed data, and IMS-based IPTV and VoIP -- to its hundreds of telco customers.

(Logo: http://www.newscom.com/cgi-bin/prnh/20090302/PH77214LOGO ) The combination of Ericsson's extensive expertise in delivering world-class technology, solutions and services to telecom operators and Sigma Systems' powerful Service Management Portfolio -- will bring the following benefits to the Next-Generation Operator (NGO): -- Increased profitability and accelerated time-to-revenue by deploying residential triple-play services faster and delivering innovative service bundles -- Ability to deliver any service over an IMS infrastructure and any combination of networks access technologies, such as fiber to the home (FTTH) and DSL -- Improved productivity through automated provisioning and activation of voice, video, and data services -- Enhanced customer satisfaction resulting from reliable service fulfillment, reduced order fall out, and self-service portals -- Reduced operations costs realized by consolidating existing order management and provisioning systems, and eliminating manual tasks "Telecom operators are increasingly deploying IP-based services such as IPTV, leading to the need for cost-effective creation of service bundles for triple-play," said Martina Kurth, research director, Carrier Operations and Strategies, for Gartner. "Operators need order management and fulfillment solutions that enable next-generation service transformation, speed time to revenue, and allow new multimedia services to be added to existing offerings." "Telecom operators today are under pressure to deliver new competitive services, and simultaneously increase the operational efficiency of their business," said Tim Spencer, president and COO of Sigma Systems. "By combining the expertise and solutions of Ericsson and Sigma Systems, we are providing telecom operators the reliable resources they need to quickly create and roll out IPTV and other new services, reduce operations costs, and expand revenue streams." Sigma Systems' Service Management Portfolio Sigma Systems' Service Management Portfolio of fulfillment solutions are designed to deliver advanced VoIP, Internet, IPTV, unified messaging, and multi-media services across network domains and to an unlimited range of IP-enabled end-user devices. Core to Sigma Systems' portfolio of complete, end-to-end service fulfillment solutions, is the Service Management Platform (SMP). Standards-based and carrier-grade, SMP delivers faster time to market for new services; more efficiency and accuracy in business processes; and superior integration and data integrity across the enterprise.

Sigma Systems' SMP includes a broad range of solutions for operators, including broadband, voice, video (TV, pay per view, video on demand, online video, customized applications, and advanced advertising), and commercial services.. Sigma provides reusable solutions for triple-play and quad-play in the telecom environment, independent of access technology.

"The agreement with Ericsson enables us to further advance our commitment to bring next-generation order management and fulfillment to telecom operators, and allows us to extend our proven, multi-service fulfillment solutions to a broader set of global next-generation operators," said Gary Gibbs, vice president of Channel Development at Sigma Systems.

About Sigma Systems Sigma Systems is the proven global leader in delivering advanced IP service fulfillment solutions. Sigma's powerful solutions enable the world's Next-Generation Operators (NGOs) to Deliver a Rich Consumer Experience through communications and entertainment services -- over any access technology to any device. The company's award-winning solutions include order management, provisioning and activation, and active mediation of residential and business VoIP, and Triple, Quad and All-Play services. NGOs around the globe -- including Cox, TELUS, Rogers and YouSee -- trust Sigma for service transformation and innovative solutions with market-leading expertise for the delivery of today's -- and tomorrow's -- new services. For more information about Sigma, visit http://www.sigma-systems.com/.

Photo: http://www.newscom.com/cgi-bin/prnh/20090302/PH77214LOGOhttp://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com Sigma Systems CONTACT: Francis Hopkins of Sigma Systems, +1-240-752-7056,Francis.Hopkins@sigma-systems.com Web Site: http://www.sigma-systems.com/

[ Back To Voice of the Customer Community's Homepage ]


FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
 
 
| More