Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
 
| More
Voice of the Customer Featured Article Archive

TMCNet:  EDITORIAL: Steady Growth, Stiff Sentence, Texting Ban

[July 04, 2009]

EDITORIAL: Steady Growth, Stiff Sentence, Texting Ban

Jul 04, 2009 (Bristol Herald Courier - McClatchy-Tribune Information Services via COMTEX) -- THUMBS UP TO: Al Franken becomes new Minnesota Senator After eight months of recounts and court battles, Republican Norm Coleman conceded to Democrat Al Franken in Minnesota's contested Senate race on Tuesday.

Coleman announced his decision in St. Paul, hours after the Minnesota Supreme Court rendering a unanimous 5-0 decision. The court ruled that Franken, a former liberal commentator and "Saturday Night Live" comedian, should be certified the winner.

Thankfully Coleman did not keeping pushing -- he could have appealed to the U.S. Supreme Court. Instead, Franken will take his seat in the Senate later this month, giving the state of Minnesota two senators, finally. Democrats are thrilled by the news because it gives the party 60 seats in the Senate, enough to overcome a Republican filibuster.

But resolution to this case is good for Minnesotans and the country, period. Eight months after an election is too long to seat anyone. Thankfully this long-contested race is now resolved.

Glade Spring, Damascus bucking trends Two small Southwest Virginia towns are holding steady, and even growing slightly, thanks to continuing focus on outdoor recreation and revitalization downtown.

Glade Spring and Damascus added 88 and 145 residents, respectively, between 2000 and 2008, according to U.S, Census Bureau population estimates. Nearly every other community in the region has stayed flat or lost population.

Five other communities that grew are Abingdon, Saltville and Wytheville, Va., and Bluff City and Bristol, Tenn. None grew by more than 6 percent.

Growth in Glade Spring and Damascus are largely due to surrounding natural beauty and a continuing focus on building and supporting downtown businesses. Glade Spring businessman and Councilman Lee Coburn should be commended for pushing forward with his plans to buy vacant, empty buildings and renovate them, when others tried to warn him away from the effort. His work has brought five new businesses into the town square.

Coburn and Dirk Moore, president of the development group called Project Glade, said the new businesses will keep attracting people to the town and give current residents a reason to stay. We salute these efforts and realize they are making a big difference in the region.

Madoff gets 150-year sentence for scheme Bernard Madoff was sentenced to 150 years in prison Monday for a fraud the judge called so "extraordinarily" evil that he needed to send a message to anyone considering copying it and to the victims who demanded harsh punishment for this convicted Wall Street swindler.

The audience cheered and there was scattered applause in the Manhattan courtroom when U.S. District Court Judge Denny Chin gave the maximum sentence to Madoff, 71. Chin rejected a request from Madoff's attorney for leniency.

"Here the message must be sent that Mr. Madoff's crimes were extraordinarily evil and that this kind of manipulation of the system is not just a bloodless crime that takes place on paper, but one that instead takes a staggering toll," Chin said in court.

Unless he later wins a reduced sentence, Madoff will spend the rest of his life behind bars because federal inmates are not eligible for parole.

Where else does a person who stole billions and ruined countless lives belong? THUMBS DOWN TO: Police ambivalence over texting ban No one said it was perfect, but Tennessee law enforcement officials interviewed by News Channel 11 seem ambivalent about enforcing a new law banning sending or receiving text messages while driving. The law does allow drivers to send and receive cellular phone calls.

Officers said unless they were certain what a driver was doing, they would not pull them over. And two other driving laws -- failure to operate due care and reckless driving -- can punish drivers with stiffer penalties than the $50 penalty for texting. But studies have shown that texting while driving is more dangerous than being intoxicated and that is why more than a dozen states, including Tennessee and Virginia, now ban the practice.

Certainly it is not simple to tell conclusively if a driver is making a phone call or texting someone. But if a driver is driving erratically, this new law is one more tool for law enforcement to use, along with existing penalties. Refusing to use it, or complaining about it, is not the answer.

To see more of the Bristol Herald Courier or to subscribe to the newspaper, go to http://www.tricities.com. Copyright (c) 2009, Bristol Herald Courier, Va.

Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Voice of the Customer Community's Homepage ]


FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
 
 
| More