Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
New Coverage :  Asterisk  |  Call Center Outsourcing  |  Call Recording  |  SIP Trunking  |  Hosted Exchange  |  PBX
Webinars
Channels by Topic
Share
 
| More
RSS-XML alerts
Print this page
E-mail this page to a friend
Voice of the Customer Featured Article Archive

TMCNet: Hypertherm, Inc. Selects ARI's PartSmart Web™

[November 21, 2008]

Hypertherm, Inc. Selects ARI's PartSmart Web™

MILWAUKEE --(Business Wire)--

ARI (OTCBB:ARIS), a leading provider of technology-enabled business solutions for equipment dealers, distributors and manufacturers, today announced that Hypertherm, Inc. of Hanover, NH has selected PartSmart Web™, ARI's web-based electronic parts catalog for use by their dealers, manufacturers and distributors worldwide and by their internal support team. Hypertherm is a leading manufacturer of plasma cutting equipment.

Under the agreement, ARI will develop and host PartSmart Web and provide ongoing catalog updates for Hypertherm's handheld and mechanized plasma cutters and consumables. Using PartSmart Web, Hypertherm's authorized dealers, manufacturers and internal support team will have on-demand access to the parts and pricing catalogs as well as support literature. ARI and Hypertherm are currently working to complete the initial data conversion and deployment of PartSmart Web.

"Our goal was to provide our dealers, manufacturers and distributors with a more efficient means of looking up parts and pricing information," said Clayton Gould, product marketing manager - service parts for Hypertherm, Inc. "To accomplish that, we recognized that we needed to find a partner who would help us move from paper to electronic parts catalogs. After reviewing a number of vendors, we selected ARI for two primary reasons. First, ARI is a proven partner, with more than 25 years experience of providing data conversion and electronic parts catalogs as well as outstanding customer support. Secondly, we are confident that ARI's complete suite of products and services will continue to meet our needs as our business requirements change in the future," added Gould. According to Gould, during Phase 1 Hypertherm will deploy PartSmart Web for use by its internal staff and deploy to their dealers, manufacturers and distributors during Phase 2, which is scheduled for Spring 2009.

"Hypertherm joins the growing number of manufacturers, including Arctic Cat, Ariens, Briggs & Stratton and Bombardier who are using PartSmart Web to provide their dealers and business partners with access to the most up-to-date parts, pricing and support information available," said Roy W. Olivier, president and chief executive officer of ARI. "We welcome the opportunity to work with Hypertherm and are committed to meeting their current and future needs. We are confident that PartSmart Web will enable Hypertherm's network of dealers, manufacturers and distributors to easily and efficiently look up the parts and service information they need to better serve their customers," added Olivier.

About Hypertherm, Inc.

Hypertherm designs and manufactures the world's most advanced plasma cutting systems for use in a variety of industries, including shipbuilding, manufacturing, and automotive repair. The Hypertherm product line includes handheld and mechanized plasma cutters and consumables, as well as CNC motion and height controls. Hypertherm systems are trusted for fast, precision metal cutting and reliability that results in increased productivity and profitability for tens of thousands of businesses. For more information on Hypertherm, visit their website: www.hypertherm.com.

About ARI

ARI is a leading provider of electronic parts catalogs and marketing services to dealers, distributors and manufacturers in the manufactured equipment markets. ARI currently serves approximately 85 manufacturers and 180 distributors worldwide. Additionally, ARI provides electronic parts catalogs, dealer websites and/or professional marketing services to more than 24,000 dealers in about a dozen segments of the worldwide equipment market including outdoor power, power sports, motorcycles, appliances, agricultural equipment, marine, recreation vehicles, floor maintenance, auto and truck after-market parts and construction. For more information on ARI, please visit our website: www.arinet.com.

[ Back To Voice of the Customer Community's Homepage ]
› Return to Voice of the Customer Home

FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.
View All ›

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...
View All ›

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
View All ›
 
Share
 
| More
RSS-XML alerts
Print this page
E-mail this page to a friend