Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
New Coverage :  Asterisk  |  Call Center Outsourcing  |  Call Recording  |  SIP Trunking  |  Hosted Exchange  |  PBX
Webinars
Channels by Topic
Share
 
| More
RSS-XML alerts
Print this page
E-mail this page to a friend
Voice of the Customer Featured Article Archive

TMCNet: Escalate Retail Partners with Where 2 Get It, Integrates Business Locator Technology for Retailers

[November 12, 2008]

Escalate Retail Partners with Where 2 Get It, Integrates Business Locator Technology for Retailers

ANAHEIM, Calif. --(Business Wire)-- Where 2 Get It today announced its partnership with Escalate Retail, a company that offers software that simplifies the challenge of cross-channel commerce in the store, on the web, and over the phone.

Through the partnership, retailers using Escalate's Blue Martini e-Commerce Suite will be able to quickly and easily integrate Where 2 Get It's Business Locator technology into their e-Commerce websites. Integration with Where 2 Get It enhances the functionality of Escalate Retail's Buy Anywhere/Fulfill Anywhere Commerce(TM), which enables retailers to win over cross-channel customers by allowing them to buy anywhere, while enabling retail organizations to fulfill from anywhere.

The partnership between Escalate and Where 2 Get It helps consumers quickly and easily locate the store nearest them. Where 2 Get It's Business Locator provides shoppers with a store locator on the website, interactive maps, driving directions for store pick-up of online purchases, and links to driving directions built into purchase confirmation e-mails. The solution also integrates with the internal Contact Center so customer service representatives can quickly answer questions about the closest store location and directions. The Business Locator can also be configured to list store hours and special events for each location, complementing the content-rich capabilities of Escalate Blue Martini e-Commerce sites.

"Where 2 Get It is proud to partner with the industry leader in highly personalized and interactive e-commerce technology," said Vickie McGee, VP Marketing and Business Development, Where 2 Get It. "In addition to already having a number of current customers in common with Escalate Retail, both of our companies share the vision of the Buy Anywhere Fulfill Anywhere concept, which enables customers to offer an unparalleled and superior consumer experience that closes the gap between online and offline retail."

"At Escalate, we strongly believe that Buy Anywhere Fulfill Anywhere Commerce is the future of retail," said Mike Julson, CTO, Escalate Retail. "Where 2 Get It's sophisticated Business Locator technology helps retailers strengthen the link between brick-and-mortar stores and online commerce to provide customers with ultimate shopping flexibility. We are confident that with the partnership and seamless integration between Where 2 Get It and Escalate's Blue Martini e-Commerce Suite, our customers can be one step closer to synergistic multichannel operations."

About Where 2 Get It

Since 1997, Where 2 Get It, Inc.'s location based services have helped consumers find products and services, online and locally. The company offers comprehensive Web-based dealer locator and product locator technology for manufacturers, as well as Web- and mobile-based store locator and zip code locator technology for retail stores and restaurants. Where 2 Get It also offers local search services including search engine marketing (SEM), search engine optimization (SEO) and local submission. Where 2 Get It has more than 550 clients worldwide including Bostich, Brook Brothers, Buckle, Columbia Sportswear Company, Lane Furniture, Office Depot, Inc., Outback Steakhouse, Rockport, Seiko, Sony and Viewsonic. The company was named a California Top 100 Diversity Owned Business by DiversityBusiness.com. For more information, visit www.where2getit.com.

About Escalate Retail

Escalate Retail is the #1 provider of retail solutions that drive cross-channel excellence and personal, relevant shopping experiences - on the web, in the store and over the phone. Escalate Retail's Buy Anywhere/Fulfill Anywhere Commerce is powered by Escalate's Cross-Channel Suite, which includes Blue Martini e-Commerce, Relationship Marketing, Clienteling and Order Management. More than 500 retailers run their businesses on Escalate software, including 11 of the largest 100 retailers worldwide, over 50 of the Internet Retailer top 500 e-commerce sites and 14 of STORES Magazine's "Hot 100". The company maintains headquarters in San Diego, CA with three additional offices located across North America and Europe. Escalate Retail are trademarks of Escalate, Inc. For more information, visit www.Escalate.com.

[ Back To Voice of the Customer Community's Homepage ]
› Return to Voice of the Customer Home

FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.
View All ›

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...
View All ›

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
View All ›
 
Share
 
| More
RSS-XML alerts
Print this page
E-mail this page to a friend