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TMCNet: OrecX Expands Open Source VoIP Call Recording Via New Open API, Speech Analytics For Call Centers

[November 12, 2008]

OrecX Expands Open Source VoIP Call Recording Via New Open API, Speech Analytics For Call Centers

CHICAGO --(Business Wire)-- OrecX LLC, a leading provider of open source voice recording applications, today announced two major innovations for its award-winning Oreka Total Recorder (TR) software product, each of which expand and add value to the fast-growing call recording field:

-- Open Application Programming Interface (API)--The new Oreka TR API enables software companies to enhance their solutions and strengthen their customer base by integrating Oreka TR advanced functionality directly with their applications.

-- Speech Analytics--This new capability allows customers to make Oreka TR speech analytics ready for most commercially available speech analytics engines, thereby increasing overall ability to process call data and uncover hidden value.

Oreka TR, a companion product for OrecX's free Oreka GPL open source call recorder, creates significant value by organizing and cataloguing phone calls over a standard SIP-based VoIP interface. Oreka TR allows users to store and retrieve calls according to timestamp, duration, direction, as well as by remote or local party, among other features. Access to calls is made available via an Internet Explorer or Mozilla Firefox Web browser, with playback possible using a standard media player.

"Our goal at OrecX is to improve the call recording experience by lowering cost, improving functionality, and enabling channels to customize solutions to meet the needs of commercial and public sector users," said Steven Kaiser, co-founder of OrecX. "The two product capabilities announced today will take our open source technologies to a new level of utility and expand the addressable marketplace for our channels."

The Oreka TR open API allows OrecX's channel organizations to efficiently and effectively create advanced call recording solutions. The language-independent API is based on standard HTTP and XML that can be easily called by any programming language, without the need for a dedicated client-side software library. "Designing an API which is not bound to a particular process or system was the primary development goal," Kaiser noted. "Oreka's Open API ease-of-use maximizes the situations where it can be used to benefit customers as well as our partners."

Speech Analytics, the other new capability, can improve call center operations by classifying audio files. The solution can be used to create business intelligence and to verify regulatory compliance.

"We've made Oreka TR analytics-ready so organizations can choose the analytics solution that best fits their need and budget," stated Bruno Haas, OrecX co-founder and chief technical officer. "Our goal is to continue making call center-grade recording affordable for everyone. The advantages of open source lie in increased flexibility, lower cost and better value for the customer."

Oreka TR runs on the Linux operating system in addition to Windows (versions 2000 or later). Oreka TR supports any VoIP platform and has absolutely no impact on telephony infrastructure, regardless of how many users employ the system. The product also supports SIP, Cisco Skinny, H.323, MGCP, Nortel UNISTIM, Avaya VoIP, IAX2, and RTP protocols, and handle G.711, G.729A, iLBC and GSM6.10 codecs.

Please visit www.orecx.com for more information on the OrecX Open API or speech analytics capabilities, or to obtain any OrecX call recording products.

About OrecX:

Chicago based OrecX provides open source VoIP recording solutions at a fraction of the cost of proprietary recording applications that often run $1,000-$4,000 per user. OrecX is the primary developer and sponsor of the Oreka open source call recording project hosted on sourceforge.net (www.oreka.org). More than 27,000 users have downloaded the open source version of Oreka has received accolades from Linux World, Unified Communications Magazine, and VON Magazine.

For more information, please visit: www.orecx.com.

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