Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
 
| More
Voice of the Customer Featured Article Archive

TMCNet:  You say you want evolution? Geneticist says it may be near its end

[October 11, 2008]

You say you want evolution? Geneticist says it may be near its end

(Chicago Tribune Via Acquire Media NewsEdge) LONDON _ Human evolution may be winding down as the forces that once drove it _ older fathers, isolated populations and widespread child mortality _ are disappearing, a geneticist at the University College London argues.

In a lecture this week titled "Human Evolution is Over," genetics professor Steve Jones said the rate of genetic mutations found in humans is falling dramatically, something he believes is largely the result of lifestyle changes.

Powerful men who once fathered dozens or hundreds of children, often into their 60s and 70s, have given way in most developed parts of the world to younger fathers who tend to sire just a few children in their 20s and 30s. Because older fathers are more likely to pass on genetic mutations, the rate of those mutations entering the population has declined, he argued.

Similarly, child survival rates, abysmal in antiquity, have dramatically improved in much of the world, cutting natural selection pressures. And the world's increasingly huge, mobile population has nearly eliminated the possibility of unusual genetic traits taking hold in isolated populations, he said.

That's good news for those who like the human race just as it is, though perhaps bad news if humans need to evolve to meet some unexpected challenge down the road, the science _ as yet not backed up by other research _ suggests.

The other good (or perhaps bad) news? Genetic mutations caused by growing chemical and radiation exposure may take over where older fathers left off, Jones said.

___

(c) 2008, Chicago Tribune.

Visit the Chicago Tribune on the Internet at http://www.chicagotribune.com/

Distributed by McClatchy-Tribune Information Services.

For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

Copyright ? 2008 Chicago Tribune

[ Back To Voice of the Customer Community's Homepage ]


FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
 
 
| More