Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
New Coverage :  Asterisk  |  Call Center Outsourcing  |  Call Recording  |  SIP Trunking  |  Hosted Exchange  |  PBX
Webinars
Channels by Topic
Share
 
| More
RSS-XML alerts
Print this page
E-mail this page to a friend
Voice of the Customer Featured Article Archive

TMCNet: Cuban computer networks under threat from malware

[August 28, 2008]

Cuban computer networks under threat from malware

(EFE Ingles Via Acquire Media NewsEdge) Havana, Aug 28 (EFE).- Cuban computer networks have been attacked in recent years by 2,966 "malignant programs," including viruses, "worms" and other malicious software, despite the island's restrictions on private access to the Internet, according to figures published Thursday.

A total of "413 viruses, 748 worms, 23 Jokes, 25 Exploits and no fewer than 1,757 Trojan Horses" have been detected, the Communist Party daily Juventud Rebelde reported, citing figures from state-run computer-security firm Segurmatica.

These numbers show, according to the daily, that the island "is not immune to attacks by hackers or to infections with malignant programs."

Neither national or user networks, it added, "are free from the threat posed by these intrusive files, which often get in because basic security measures have not been applied."

Juventud Rebelde has published other articles in recent months to bring attention to the problems that affect the security of the country's computer networks, such as hacking and a lack of programs to combat it.

Cuba officially connected to the Internet in 1996, but private access to the Web is restricted because - according to Havana - the United States' 46-year-old trade embargo on the island limits the range, quality and velocity of the connection.

The communist-ruled island accesses the Internet via a satellite channel and any addition to or modification of the channel requires a license from the U.S. Treasury Department, which enforces the embargo.

Internet speeds are so slow and the service so irregular that exasperated computer technicians and users joke that "cyberespacio" (cyberspace) does not exist in Cuba, only "ciberdespacio" (cyberslow).

Cuba's president, Gen. Raul Castro, on April 1 issued a decree making computers and accessories available to ordinary Cubans at state-run stores, but access to the Internet and to software is a matter that remains pending.

In May, Computer and Communications Ministry officials ruled out the possibility of giving ordinary Cubans unrestricted Internet access, saying the problem of "a lack of funds to make the service more broadly available will continue to exist."

But even if the technical obstacles were overcome, Cuba's one-party state would likely seek to maintain a tight grip on the Internet. EFE

arj/mc

Copyright ? 2008 EFE News Services (U.S.) Inc.

[ Back To Voice of the Customer Community's Homepage ]
› Return to Voice of the Customer Home

FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.
View All ›

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...
View All ›

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
View All ›
 
Share
 
| More
RSS-XML alerts
Print this page
E-mail this page to a friend