Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
 
| More
Voice of the Customer Featured Article Archive

TMCNet:  AT&T-Dish Break Signals Cloudy Weather For Satellite TV

[July 03, 2008]

AT&T-Dish Break Signals Cloudy Weather For Satellite TV

(CommwebNews.com Via Acquire Media NewsEdge) The news that AT&T will end its distribution deal with Dish Network has sent the shares of Dish reeling: the No. 2 U.S. satellite-TV company has lost more than 7% of its market cap since the closing bell on Tuesday. But Ma Bell's maneuver could indicate a broader weakness in the satellite TV arena.

In a Securities and Exchange Commission filing late Tuesday, Dish said the agreement, which began in 2003, will conclude at the end of the year. Earlier this year AT&T ended a partnership with DirecTV, the No. 1 satellite TV provider.

Some analysts believe AT&T is angling for better terms from Dish Network to renew the partnership, or that it will try to spark a bidding war between the two satellite providers, which rely heavily on telecom-company partnerships to market their services to consumers.

As AT&T rolls out its own Internet Protocol television (IPTV) offering, however, it may see the sat-TV partnerships as less integral to its overall strategy. In the tangled market for supplying bundled services to residences, including voice, Internet access, and entertainment, big providers like AT&T are offering multiple, and often competing, services.

Launched in 2006, AT&T's U-verse IPTV service has struggled to find customers and to supply television and video-on-demand in a cost-effective fashion. There are signs, however, that U-verse is gaining traction: At the end of the first quarter of 2008, the company said it had 378,000 U-verse subscribers and plans to offer the Internet-based service to 31 million residential customers in the next few years.

AT&T has about 2.23 million satellite-TV subscribers, through both DirecTV and Dish Network.

"AT&T would not monkey with its satellite partnerships if it lacked confidence in U-verse," wrote Morgan Keegan analysts Simon M. Leopold, Paul A. Bonenfant, and Mark Carroll Jr. in an "Investor's Soapbox" column on Barrons.com.

FiOS TV, the IPTV offering from Verizon Communications launched in 2005, is also winning customers from cable and satellite providers. Adding 263,000 subscribers in the first quarter of this year, Verizon now has about 1.3 million IPTV subscribers.

By comparison, the top cable and satellite providers, Comcast and DirecTV, have more than 50 million subscribers combined. That gap could narrow in coming years, according to a recent report from research firm SNL Kagan. The telcos' share of the pay-TV market will triple in the next three years, to 9%, Kagan predicts. Particularly strong will be video-on-demand services: IPTV providers' revenue from video could jump tenfold by 2012, according to research from Gartner.

"Competitive pressures in the consumer communications market" are driving the big telcos "to expand their suite of services to include broadcast television and video programming," said Amanda Sabia, principal research analyst at Gartner.

AT&T has been rolling out a bundled service that comprises U-verse TV, high-speed Internet access, and voice services to selected regions. Last week Verizon announced the biggest upgrade to date for its FiOS Internet Service, saying it will increase the upload and download speeds available to more than 10 million homes and businesses across 10 states. The company said it expects FiOS be available to more than 18 million potential customers by 2010.

While FiOS is a pure fiber-optics technology, AT&T's U-verse network uses a combination of long-haul fiber and copper connections to the home. Previously selling to largely separate geographical territories, the two services have begun to compete directly in some markets.

Copyright ? 2008 CMP Media LLC

[ Back To Voice of the Customer Community's Homepage ]


FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
 
 
| More