Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
 
| More
Voice of the Customer Featured Article Archive

TMCNet:  Area retailers kept busy for Mother's Day: People will spend about $138 on Mom this year, retail group says

[May 09, 2008]

Area retailers kept busy for Mother's Day: People will spend about $138 on Mom this year, retail group says

(Victoria Advocate (TX) (KRT) Via Acquire Media NewsEdge) May 9--Rosie Trevino sat inside the Victoria Mall on Wednesday afternoon, corralling her bouncy 5-year-old daughter as she waited to try on her Mother's Day present.

"It's a princess-cut diamond wedding band set," the mommy of two said with a smile. "I've already seen it."

Sunday is Mother's Day, that time set aside to show Mom just how much those countless bedtime stories, boo-boo fixes and hot meals meant to you through the years.

And while the National Retail Federation reports about 84.2 percent of consumers will celebrate the holiday, they'll spend slightly less than last year.

People will spend about $138.63 on Mom this year, compared to last year's $139.14, according to a retail federation news release. Researchers expect total spending to reach $15.8 billion.

"Gas prices and other economic issues will still be at the forefront of people's minds as they shop around for the perfect gift for mom," BIGresearch vice president of strategy Phil Rist said in the release.

Spending decrease or not, retailers still say they've kept busy.

Over at Cookies by Design, owner Annie Vahalik is up to her elbows in icing, preparing decorated cookie bouquets for Mother's Day orders.

"It's been hectic, but that's the way we like it," she said. "We prepare for it and just burn the midnight oil."

She said she always has extra stock on-hand for the holiday for those people who wait until the last minute to purchase gifts.

"I'm human, too," she said. "I know how it can be."

Employees at specialty boutique MadiTay's have seen more than one man walk in, looking for that perfect gift.

"The thing we're selling the most of is jewelry," owner Melissa Foeh said. "And also Yellow Box flip-flops."

More than in other years, she said, people are paying special attention to getting their mothers something they know they'll really like.

"It's strange," she said. "Nice, but strange."

Best Buy spokesman Jeff Dudash said even electronics are getting dolled up for Mom.

Appliances such as TVs, computers and even cell phones were once just necessary eyesores inside a person's home, he said, but they've become sleeker.

Accessories such as laptop cases, he said, are designed with style in mind. Best Buy, he noted, now carries Liz Claiborne pieces.

But when it comes to Mother's Day, he said, this year's big sellers include all-in-one computers, MP3 players and digital cameras.

"Cell phones are enormous at this time of year," he said. "People are getting mom upgraded from her 1999 phone to a more modern one."

Lauren Zamora, 17, is following the technological trend.

She said her mother, who usually wants practical items for the holiday, asked for a digital camera this time around.

"I haven't gotten it yet," the St. Joseph High School senior said. "But that's what she wants."

Not everybody is as prepared, though, and Foeh offered some helpful hints for people who have no earthly clue what to buy.

Hone in on Mom's likes and dislikes, she said, and when in doubt, ask a sales associate for help.

"We can narrow it down," she said. "We'll help them choose between two things, rather than a whole store of things."

And when in doubt, she said, opt for a gift card.

"That way," she said with a chuckle, "Mom can get whatever she wants."

Allison Miles is a reporter for the Advocate. Contact her at 361-580-6511 or amiles@vicad.com.

To see more of Victoria Advocate, or to subscribe to the newspaper, go to http://www.thevictoriaadvocate.com.

Copyright (c) 2008, Victoria Advocate, Texas
Distributed by McClatchy-Tribune Information Services.
For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Voice of the Customer Community's Homepage ]


FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
 
 
| More