Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
 
| More
Voice of the Customer Featured Article Archive

TMCNet:  Kim Niederman Joins SightSpeed Advisory Board

[February 20, 2008]

Kim Niederman Joins SightSpeed Advisory Board

BERKELEY, Calif. --(Business Wire)-- SightSpeed Inc., the leading provider of Internet video communications and operator of a fast-growing network of SIP videoconferencing endpoints, has announced the addition of Kim Niederman to its board of advisors.

Niederman is president and CEO of Anagran, Inc., the developer of high-capacity network equipment built to handle interactive and streaming applications such as video conferencing, VoIP and gaming.

Niederman brings to SightSpeed experience building high-performance sales teams and go-to-market strategies for Polycom, Inc., Cisco Systems, FORE Systems and Wang Laboratories. As senior vice president for worldwide sales at Polycom, he doubled sales in three years by creating new sales and channel strategies.

"I'm very pleased that Kim Niederman has agreed to join the SightSpeed advisory board--he'll be an invaluable addition to our team," said SightSpeed CEO Peter Csathy. "Given his unique background, his insights will be especially constructive in helping to drive the strategy for our new SightSpeed Business video conferencing service."

"Kim is a consummate sales strategist and executive with a track record of great success selling business communications services," added Bill Stensrud, a technology investor and member of the SightSpeed advisory board. "I look forward to his perspective as SightSpeed's board of directors and advisory board tackle the critical issues required to guide this expanding company."

Previously Niederman also served as CEO of LongBoard, Inc., a leader in software-based Class 5 IP services platforms, and CEO of Magellan Network Systems, one of the first calling-card platforms. Prior to his work at LongBoard, he was vice president of sales for start-up RadioLAN, the first developer of 10 megabyte WLANs and vice president of sales at FORE Systems, where he doubled sales in one year and managed the integration of the Alantec acquisition with/into FORE.

As one of the early sales executives at Cisco Systems in the early 1990s, Niederman served in various executive capacities, including managing Cisco's first business unit that was comprised of the acquired companies of Crescendo, Kalpana and Grand Junction. Earlier in his career, he held executive sales management positions at Wang Laboratories and served as CEO of Hallmark Industries, a manufacturing company.

Niederman has been a board member and technical advisor to several Silicon Valley startups, such as Cyrus Networks, which was acquired by Ciena Corp. He holds a BA in political science from the University of Denver and has completed executive programs at the University of Chicago Graduate School of Business.

Niederman joins Bill Stensrud, Andy Abramson, Gary Arlen, Pete Hanley and Ted Cohen on the SightSpeed advisory board.

About SightSpeed

SightSpeed Inc. is the award-winning provider of Internet video communications for both the business user and consumer. The company offers the broadest portfolio of industry-leading Internet video communications services, including SightSpeed Business, the world's first high-quality, cost-effective and hardware-free videoconferencing service for all businesses (including SMBs); and SightSpeed Light, SightSpeed Free and SightSpeed PLUS, the most widely praised consumer-focused video chat services, which turn a PC or Mac into an easy-to-use video phone to communicate with friends and family around the world. SightSpeed's services are SIP-based and standards-compliant and run on SightSpeed's fast-growing, reliable network of SIP videoconferencing endpoints. The company's revolutionary human-perception-based technology is patented and based on more than ten years of research and development originating out of Cornell University.

Founded in 2001 and based in Berkeley, Calif., SightSpeed is a privately held company funded by The Roda Group, best known for launching Ask Jeeves and PolyServe. For more information about SightSpeed, visit www.sightspeed.com.

[ Back To Voice of the Customer Community's Homepage ]


FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
 
 
| More