Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
 
| More
Voice of the Customer Featured Article Archive

TMCNet:  Verizon to Bring TV Choice and Competition to Ramapo, N.Y.

[February 14, 2008]

Verizon to Bring TV Choice and Competition to Ramapo, N.Y.

NEW YORK, Feb. 14 /PRNewswire/ -- Residents of the Rockland County Town of Ramapo are a major step closer to having a real choice for their cable television service, thanks to a recently approved agreement authorizing Verizon to offer its FiOS TV service, delivered over the most advanced fiber- optic network straight to customers' homes.

The New York Public Service Commission on Wednesday (Feb. 13) issued an order confirming Verizon's video franchise with the town, which had granted the company a franchise late last year. The commission has the authority to review franchise agreements between local governments in New York and cable service providers, such as Verizon, to make sure the agreements comply with statewide rules and regulations.

"The PSC's confirmation of the franchise agreement for the Town of Ramapo brings us closer to providing the choice and competition that New York consumers demand," said Monica Azare, Verizon senior vice president for New York and Connecticut. "Competition like this drives innovation and value, and puts the consumer in control.

"We look forward to launching FiOS TV in the town soon and offering more New York consumers the benefits and innovation that our service provides," she added.

The Town of Ramapo's franchise covers parts of the unincorporated communities of Hillcrest, Ladentown, Monsey, Tallman, Viola, Northeast Ramapo and Western Ramapo. Each incorporated area of the Town, as well as all other incorporated areas of New York, must conduct its own negotiations with Verizon for a video franchise.

Ramapo is joining 98 other New York communities that are paving the way for competition and choice in the television market. Verizon also has secured video franchises in the Rockland County communities of Nyack, South Nyack, Upper Nyack, Grandview-on-Hudson, Clarkstown, Orangetown, Piermont, Airmont, the town of Haverstraw, West Haverstraw, Chestnut Ridge, Spring Valley, the village of Haverstraw, Suffern and Hillburn. Verizon also has video franchises in the Orange County town of Newburgh; the Westchester County communities of Ardsley, Dobbs Ferry, Tarrytown, Irvington, the Town of Greenburgh, Eastchester, Mount Kisco, Elmsford, Port Chester, Tuckahoe, White Plains, Rye Brook, North Castle, Mount Vernon, Mount Pleasant, Yonkers, Scarsdale, Bronxville, New Rochelle, Cortlandt, Peekskill, Buchanan, Rye, Larchmont, the village of Mamaroneck, the town of Mamaroneck, Pelham Manor, Sleepy Hollow, Briarcliff Manor, the town of Ossining and the village of Ossining; and on Long Island in the villages of Massapequa Park, Cedarhurst, Laurel Hollow, Lynbrook, Mineola, East Rockaway, Farmingdale, Valley Stream, Freeport, Williston Park, New Hyde Park, Sands Point, Bayville, Old Field, Floral Park, South Floral Park, Garden City, Nissequogue, Poquott, East Williston, Head of the Harbor, Mill Neck, Stewart Manor, Centre Island, Malverne, Huntington Bay, The Branch, Oyster Bay Cove, Flower Hill, Great Neck Estates, Great Neck Plaza, Great Neck, Kensington, Kings Point, Lake Success, Munsey Park, North Hills, Plandome, Plandome Heights, Plandome Manor, Russell Gardens, Saddle Rock, Thomaston, Bellerose and East Hills; and in the towns of North Hempstead, Huntington, Smithtown, Hempstead, Oyster Bay and Islip.

Verizon's FiOS TV is a formidable competitor to cable and satellite, offering a broad collection of all-digital programming, 31 high-definition (HD) channels in the New York market and access to more than 10,000 on-demand titles, 60 percent of which are free.

Verizon's fiber network delivers amazingly sharp pictures and sound, and has the capacity to transmit a wide array of high-definition programming that is so clear and intense it seems to leap from the TV screen. In addition to FiOS TV, Verizon's fiber network also delivers Internet download speeds of up to 50 Mbps (megabits per second) and upload speeds of up to 20 Mbps, as well as high-quality voice service.*

* NOTE: actual (throughput) speeds will vary.
Verizon Communications Inc. , headquartered in New York, is a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving nearly 66 million customers nationwide. Verizon's Wireline operations include Verizon Business, which delivers innovative and seamless business solutions to customers around the world, and Verizon Telecom, which brings customers the benefits of converged communications, information and entertainment services over the nation's most advanced fiber-optic network. A Dow 30 company, Verizon employs a diverse workforce of nearly 235,000 and last year generated consolidated operating revenues of $93.5 billion. For more information, visit http://www.verizon.com/.

VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high quality video and images, and other information are available at Verizon's News Center on the World Wide Web at http://www.verizon.com/news. To receive news releases by e-mail, visit the News Center and register for customized automatic delivery of Verizon news releases.

Verizon

CONTACT: Heather Wilner of Verizon, +1-212-321-8333,heather.b.wilner@verizon.com

Web site: http://www.verizon.com/

[ Back To Voice of the Customer Community's Homepage ]


FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
 
 
| More