Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
New Coverage :  Asterisk  |  Call Center Outsourcing  |  Call Recording  |  SIP Trunking  |  Hosted Exchange  |  PBX
Webinars
Channels by Topic
Share
 
| More
RSS-XML alerts
Print this page
E-mail this page to a friend
Voice of the Customer Featured Article Archive

TMCNet: Midas Completes Tuneup With Microsoft Dynamics GP

[November 08, 2007]

Midas Completes Tuneup With Microsoft Dynamics GP

REDMOND, Wash., Nov. 8 /PRNewswire-FirstCall/ -- Microsoft Corp. today announced that Midas Inc. , one of the world's largest providers of automotive services, has selected Microsoft Dynamics GP to overhaul and expand its corporate business management systems.

(Logo: http://www.newscom.com/cgi-bin/prnh/20000822/MSFTLOGO)
Midas' headquarters in Itasca, Ill., recently switched its financial management and general ledger reporting systems from another company's more limited enterprise resource planning system to Microsoft Dynamics GP, which provides completely integrated and scalable financial management, intelligence, forecasting, budgeting and reporting. Working with Microsoft Gold Certified Partner IDT Consulting Inc., also of Itasca, Ill., throughout the Microsoft Dynamics GP evaluation, selection, system-integration and implementation processes, Midas will move its remaining financial management systems to Microsoft's premier business management solution over the next two years.

"We looked at other software packages, but nothing came close to Microsoft Dynamics GP," said Bennett Cikoch, vice president of IT at Midas. "The powerful business management tools, flexible and familiar components and many personalization features of Microsoft Dynamics GP are transforming the way we manage Midas' corporate finance and other business systems."

Microsoft Dynamics GP is a complete and scalable business management solution that offers a cost-effective way to manage and integrate finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships and human resources. Based on the familiar People-Ready Microsoft Office system interface, Microsoft Dynamics GP makes it easy for executives, managers and staff to access information that is meaningful to their specific roles and responsibilities, gain deep contextual insight into the key drivers that matter to their business, and improve efficiency throughout their organization. The solution is also easy to configure and maintain, adding to overall return on investment.

Microsoft Dynamics GP will enable Midas' 40-member finance team to integrate and electronically manage virtually all of the business processes and corporate transactions within the organization's more than 1,700 franchise and company-owned locations in the United States and Canada. In addition to accounts receivable, accounts payable, order processing and inventory management, Midas will rely on Microsoft Dynamics GP for security-enhanced online distribution of financial reports to field staff via the integrated FRx Report Server and Business Portal.

Midas' finance team is already seeing positive productivity results from the new system: greater speed, functionality and tools that make financial reporting easier. "We expect the new Microsoft Dynamics solution to bring us efficiencies throughout the finance department and in improving information flow with the field," said James Haeger, vice president and controller for Midas.

Cikoch credits the IDT Consulting organization for putting all the pieces together -- a thorough understanding of its critical business issues and internal processes, compliance mandates, strong accounting and product knowledge -- to make the transition to the new financial management system as seamless as possible.

Other specific benefits include the following:
-- Flexibility. The many software-engineering options available with
Microsoft Dynamics GP limited the amount of customization necessary,
reducing the cost and difficulty of switching from Midas' legacy
system.
-- Familiarity. The intuitive Microsoft Office interface and other
familiar Microsoft software components have reduced the learning curve
for Midas' employees. The Midas development team's familiarity and
proficiency with the package's SQL Server database and Microsoft
platform technologies -- along with the built-in integration tools --
have reduced consulting costs.
-- Personalization. The ability to assign employees different roles and
responsibilities and separate duties within Microsoft Dynamics GP was
"one of the big selling points," said Cikoch. In addition to compiling
the information each employee needs, the personalized pages reduce the
scope of each employee's training.

"With Microsoft Dynamics GP, Midas is equipped to accelerate its ability to gather financial information and more clearly see opportunities down the road," said Michael Park, corporate vice president for Microsoft's U.S. Dynamics business. "Microsoft Dynamics GP can produce fast and comprehensive insight to enhance decision-making, while increasing efficiencies in financial reporting and accounting, wherever operations and transactions occur."

About IDT Consulting
IDT Consulting, a Microsoft Gold Certified Partner, was founded with the sole focus of helping companies harness the power of information through Business Management solutions. For companies who recognize the value of integrating and streamlining their back- and front-office systems, IDT Consulting's parent organization, Integrated Document Technologies, offers solutions to reduce paper, automate business processes and enable regulatory compliance. Working together, they have become leading providers of a variety of business technologies.

Whether planning a new ERP/Financial or CRM Solution, adding content management capabilities, or exploring the combined power of multiple technologies, IDT Consulting's resources and expertise can help companies make sense of everyday business transactions. IDT Consulting is a single-source knowledge base for system design, integration, customization, implementation and long-term support. For more information about IDT Consulting. visit http://www.idtconsulting.com/ or call (630) 875-1100.

About Microsoft Dynamics
Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About Microsoft
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20000822/MSFTLOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com

Microsoft Corp.

CONTACT: Liz Pandzich of Airfoil Public Relations, +1-248-304-1444,Pandzich@airfoilpr.com, for Microsoft Corp.

Web site: http://www.microsoft.com/http://www.idtconsulting.com/

[ Back To Voice of the Customer Community's Homepage ]
› Return to Voice of the Customer Home

FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.
View All ›

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...
View All ›

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
View All ›
 
Share
 
| More
RSS-XML alerts
Print this page
E-mail this page to a friend