Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
 
| More
Voice of the Customer Featured Article Archive

[October 11, 2006]

Mixed Outlook for Telecoms in Malaysia and Philippines

DUBLIN, Ireland --(Business Wire)-- Research and Markets (http://www.researchandmarkets.com/reports/c43350) has announced the addition of 2006 Asia - Telecoms, Mobile and Broadband in Malaysia & Philippines to their offering.

This report provides a comprehensive overview of the trends and developments in telecommunications, broadcasting and 'pay TV' markets in Malaysia and Philippines.

Subjects covered include:

Key Statistics

Market and Industry Overviews

Regulatory Environment

Major Players (fixed and mobile)

Infrastructure

Mobile Voice and Data Markets

Internet, VoIP, IPTV

Broadband (FttH, DSL, cable TV, wireless)

Convergence and Digital Media

In recent years, Malaysia has been quietly working away at positioning itself as a technologically progressive economy. To this end it has built one of the more advanced telecom networks in the developing world. Whilst still in the process of expanding, the country's telecom sector has undergone a period of consolidation with telecom companies doing battle in an increasingly competitive and changing market. Despite the slowdown that followed the economic crisis of the late 1990s, the last decade has seen positive growth in the Malaysia's telecom sector.

Mobile penetration passed the 80% mark in early 2006, with subscriber numbers at the same time passing 20 million. This was up from only 2 million subscribers in 1998. Malaysia has the second highest mobile penetration in South East Asia after Singapore. Malaysia's mobile users have also been enthusiastic in their adoption of Short Message Service (SMS), with the regulator reporting that Malaysians sent more than 9 billion SMS during 2005. On the other hand, the story with fixed-line services has not been so good. Having moved rapidly from around 2 million in 1990 to 4.7 million in 2002 (penetration approaching 20% at the time), fixed-line subscriber numbers dipped to 4.6 million by end-2003 and were sitting at 4.3 million by the start of 2006.

Malaysia has also been continuing to develop its multi-billion dollar Multimedia Super Corridor (MSC) project, another part of the government's strategy to turn Malaysia into the high technology hub of South East Asia. So far more than US$5 billion has been invested in this project. The government says that it is meeting targets, with over 1,200 companies already involved.

Philippines - Over the last decade or so, there has been a concerted effort by the government in the Philippines, working with the country's telecom operators, to expand the national fixed network. Despite a lot of effort and the best of intentions, the country has been struggling to extend its basic telephone network to reach the wider population. Despite this effort fixed-line teledensity stands at less than 5% and only a little more than half of all Philippine towns and cities have a telephone service. In fact, a fixed-line teledensity of 12% by 2002 was the target set for the government's Service Area Scheme. The plan fell well short of target, achieving a teledensity of just over 4% by that time. Fixed-line penetration has not increased much since.

More recently, however, there has been a rapid take-up of mobile services and, following on from that, the remarkably high national usage of the Short Message Service (SMS) throughout the country. Mobile penetration has grown quickly to have reached 40% (35 million subscribers) by early 2006, up from only 2.7 million mobile subscribers in the country at end-1999. For the moment it looks to have reached a plateau at the 40% penetration level. Not surprisingly, mobiles have well and truly overwhelmed fixed-line services. Much of the recent growth in mobiles was coming from outside the main city of Manila, with the big operators, Globe and Smart, vying for lower income segments of the population by offering a range of cheap prepaid products. Further growth in the market will depend on the pricing and marketing strategies of the operators, as well as the growth in the country's economy.

There appears to be considerable ongoing optimism in the Philippine telecom market as the sector has been contributing over 10% to the country's GDP, boosted considerably by the mobile segment.

For more information visit http://www.researchandmarkets.com/reports/c43350

[ Back To Voice of the Customer Community's Homepage ]


FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
 
 
| More