Voice of the Customer

TMCnet - The World's Largest Communications and Technology Community
 
| More
Voice of the Customer Featured Article Archive

[March 16, 2006]

IBM To Acquire Language Analysis Systems, Inc.; LAS Adds Name Recognition Technology to IBM Information on Demand Portfolio

ARMONK, N.Y. --(Business Wire)-- March 16, 2006 -- IBM today announced it has signed an agreement to acquire Language Analysis Systems, Inc. (LAS), a privately-held company based in Herndon, Virginia, that develops multicultural name recognition technology. Financial terms were not disclosed.

This acquisition furthers IBM's company-wide initiative aimed at helping clients address emerging business challenges and better compete in the global economy through unrestrained access to accurate, reliable and trustworthy information.

LAS technology allows organizations to increase business insight by enabling a precise, real-time view into the linguistic and cultural properties of names and facilitates a range of solutions, including:

-- Combating global money laundering and fraud by helping banks, financial institutions and other organizations better identify and recognize criminals attempting to mask their identity using multiple variations of their name.

-- Compliance assurance for insurance providers required to meet government regulations by avoiding new accounts, policy changes and transactions with known criminals.

-- Customer recognition for airlines that want to quickly identify duplicate names across multiple reservations and overlapping flight itineraries to better manage passenger capacity and seat availability.

LAS technology verifies the origin, cultural variations and meaning of names by comparing and analyzing factors commonly associated with nearly one billion names from around the world, including nicknames, titles, format changes and typographical errors. Customers tap LAS to safeguard business transactions, increase revenue, enter new markets, reduce risk and avoid potential problems by rapidly analyzing and verifying the names of existing and potential customers, partners, employees, etc.

As with its recent acquisitions of iPhrase, DWL and SRD, IBM's strategy is to apply LAS software in new ways and for new industries, utilizing its in-depth knowledge of these key industries, potentially opening up new growth opportunities by helping clients rapidly address emerging business challenges, such as:

-- Real-Time Law Enforcement - local, state and global law enforcement officers require the ability to decode unfamiliar names and match them up against criminal datasets and watch lists on the spot--traffic stops, checkpoints, etc.--to determine a subject's true identity, and detect and prevent potential threats before they become problems.

-- Healthcare Cost Savings -- unnecessary, duplicative medical tests can be avoided if labs can quickly verify that a patient name on a medical chart--even if misspelled--matches the name on a medical test result. Medical providers also can identify potentially improper or duplicate health care claims by recognizing that an individual has multiple name entries in the same database.

-- Retail Scam Avoidance -- Some customers routinely scam merchants by taking products off store shelves and returning them without a receipt for credit, while using different variations of their name as identification. The LAS technology, combined with IBM's existing identity resolution software, can be used to verify the names and identities of these fraudulent individuals, even when a customer is still at the return counter.

"The global economy is outpacing our clients' ability to keep up with a changing world of customers, competitors and partners, and can impede their ability to capitalize on emerging opportunities, while making them more vulnerable to operational, reputational, and legal risk," said Ambuj Goyal, general manager, Information Management, IBM. "LAS technology provides a new level of accuracy and assurance to organizations that depend upon access to the right information, in the right context, at the right time."

"We are delighted that IBM will give us the opportunity to extend the reach and impact of LAS technology into many different industries, helping companies make more informed decisions and capitalize on new and emerging business opportunities," said Dr. Jack Hermansen, CEO, LAS.

LAS technology supports IBM's continuing efforts to help clients better manage information and apply it in innovative ways for a competitive business advantage. The strategy takes advantage of IBM's software, storage, server, business consulting and research expertise to help customers free up all kinds of data -- such as e-mail, Web pages, blogs, podcasts, audio, images, video, etc. -- regardless of format or structure, and turn them into useful, industry-specific services that perform business functions.

LAS's software portfolio is based on more than twenty years of linguistic research and is a recognized leader in providing multi-cultural name recognition software solutions for mission critical applications. Its industry-leading capabilities are recognized and endorsed by the U.S. Government for both commercial organization and international government agency use. LAS's patented software is currently in use worldwide, supporting a variety of mission-critical applications.

LAS is the 17th IBM acquisition since 2001 under the company's initiative to help customers access, manage and deliver information more effectively. Customers are striving to capture and integrate their data into business processes in order to grapple with challenging business demands such as globalization, security and government compliance mandates. IBM's approach combines industry expertise with open standards, advanced storage systems and information management software to integrate, manage, secure and deliver information in a more seamless, real-time fashion across enterprises, regardless of the underlying format or structure.

About IBM

The desire by businesses to access, manage and deliver information more efficiently is driving rapid change in the IT marketplace. Companies that are grappling with new government mandates and business demands are striving to capture and integrate information in a more seamless, real-time fashion across the enterprise. IBM's information on demand approach combines deep business insight with open standards, advanced storage systems, and sophisticated software to manage and secure information as a service to create efficient, cost effective and flexible information infrastructures. Regardless of industry, IBM helps companies transform data into insight to enable information on demand. For more information, visit: www.ibm.com.

IBM, IBM WebSphere and the IBM e-business logo are trademarks or registered trademarks of International Business Machines Corporation. For a list of additional IBM trademarks, see www.ibm.com/legal/copytrade.shtml

[ Back To Voice of the Customer Community's Homepage ]


FOLLOW US

FREE Voice of the Customer eNewsletter

Subscribe Now

Featured White Papers

  • Seven Best Practices for Speech Analytics: Speech analytics is valuable for identifying issues in the contact center. However, limiting its use to the contact center only considers a portion of all customer interactions and subsequently only reveals a small part of the voice of the customer. This paper discusses how organizations can optimize their Speech Analytics implementation strategy to realize the promise of this exciting technology.
  • Understanding the Voice of the Customer: Today's contact centers involve a sea of information that must be captured, processed, and distributed on a daily basis. Effective use of this information enables companies to remain competitive in an increasingly aggressive and customer centric marketplace. An overwhelming percentage of the information that circulates in a contact center's audio recordings, documents, web pages, and emails is unstructured in that it resides outside of a normal structured database and cannot be managed efficiently. These unstructured items contain valuable information, yet this information historically has been difficult to organize, categorize, and access.

Case Studies

  • Aflac: Aflac, the leading provider of guaranteed-renewable insurance turned to Autonomy to help them automate the process of monitoring their contact center agent for quality and compliance. The company now has a system that can offer continued improvement in agent quality and productivity while enhancing the customer experience. ...
  • Avaya: Avaya, a global leader in business communications, inherited 880 websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. ...

Video Showcase

    Interview with Autonomy: Rich Tehrani interviews Simon Hayhurst, SVP of Autonomy

Featured Events

  • Multichannel Analytics with Autonomy Explore: In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise? ...
  • SES Chicago 2011: Marketers and SEO professionals attend SES Chicago each year to network and learn about topics such as PPC management, keyword research, SEO, social media, local, mobile, link building, duplicate content, multiple site issues, video optimization, site optimization, usability and more. The conference offers 70+ sessions, intensive training workshops, and an expo floor packed with companies that can help you grow your business. While you're at it, network with peers and leading industry vendors. Programmed by the SES advisory board, you can be assured - SES content really is king! ...
 
 
| More